Customer Satisfaction

Our customers give us a reason to hustle daily and we are proud to share some of the recent accolades our team has earned:

JBH continues to hold a quality of work and knows the right questions to ask within an RFI, providing proposed solutions.”

Joseph Patrick Cordova, Sandia National Laboratories

“It is so nice to visit a supplier and see everything so well managed

and organized.”                                        Randy Pilgrim, Lauren Engineers

“Thank you to everyone who helped make the qualification of Semicore Exhaust #2 suc­cessful and completed ahead of schedule. This was absolutely a team effort.” – Sandia Project Lead: Heather M.

Sandia shared the following positive com­ments for JBH performance on the Mechanical Partnering Contract on a recent Customer Satisfaction Survey:

  • Quality: “Excellent. Outstanding craftsmanship on piping”
  • Safety: “JBH has continued an outstanding job of working safely and participating in and encouraging the formation of the Contractors Safety group.”
  • Schedule: “In general, scheduling was very good and JBH worked to gain any lost time due to delays outside of their control.”
  • Financial: “JBH has continued an outstanding job of contract compliance and management. Positive comments include such things as cooperative attitude, good teaming, well-man­aged, good communication and full contract compliance.”

I have attached the JB Henderson Action Item List even though there are no action items listed. I must say, that I am sufficiently impressed with the company’s new ideas and approach to safety. JBH has done an excellent job with their safety and health program. Keep up the good work!” Carol Walker, NM OSHA Bureau

At a walk down for the Otowi Fan Re­placement project, a LANL employee complimented JBH by saying: “We know it will be a challenge and that is why we called you, we know you can figure it out.”

Customer Satisfaction Survey from customer’s site Sustainability Manager Ginger Atwood:

“I am very satisfied with JBH performance on sustaining projects that I manage. They are knowledgeable, self-driven, well-organized, qualified, do high quality work; keep their schedules and commitments...”

“I think {the PM} and his team did a great job overall with this project and I look forward to working with them again in the future.” -Donald Swick, University of NM Project Manager

Regarding JBH quality control, the customer stated that JBH was, “Engaged, adapted to change quickly, proposed and implemented solutions to problems.” -Charles Lynn Tomlin, Sandia National Laboratories

“As always, they were responsive, professional, and accommodating to our emergency needs. Please pass along our appreciation for all of their hard work and extra effort they put in to help us be successful.”-Ginger Atwood, Owner Representative

 “Overall great work, even better people. {Superintendent} and his personnel are an asset to Henderson, he has been extremely helpful in the job review process and discussing and recommending the best approach for the work.” Howard Tomlin, Bridgestone

“Team is very positive and has been proactive with resolving field issues. Team is highly motivated and needs minimal improvements that I am able to identify at this time.” -Toby Abeyta, Owner Representative

“Just wanted to say thank you for your leadership, I sincerely appreciate all you

and JBH have done on leading the Lean effort here in Arizona. Your ‘can do’ attitude, willingness to try new approaches and partner with other IPD members is truly remarkable. This is just one of many examples of you leading our team into the ‘next big thing’ for construction. It is always a pleasure working with you and your team – Thank you!” Bill Schofield, Tool Install Manager

JBH and their personnel are top-notch,” noted Raymond Moya, Summit Construction